Appointments exist for a reason. Generally it is because you want to receive some sort of service from a particular person. In order to grant you that, you make an appointment. This appointment will guarantee that said person giving you a service will be available at a time that you will be so you can ensure services are rendered. Right?
Apparently not. I get it, life gets in the way, mistakes happen and appointments are missed because shit comes up. It’s not a big deal. However missing your appointment without calling to cancel it, is a dick move. That said, being incredibly late for your appointment is also not cool.
I understand that sometimes you are late for things, but depending on what service you are receiving vs. how long your appointment slot is, it can cause problems. Okay, for example at my waxing job, I can pretty much get anything you want waxed in 15 minutes or less (with the exception of full limbs like arms and legs or full backs) Those I’ll need 30 minutes for. Anything else, including half limbs, 15 minutes and we’re good to go. SO, my books are filled up with 15 or 30 minute slots. Our late policy is very generous (and sometimes annoying). You have 9 courtesy minutes. NINE. Now, if you’re a couple of minutes late, it’s not a big deal. However if you are nine minutes late, I hate you a little bit.
Think about it. I have 15 minutes to wax your body part. If you are 9 minutes late, I only have 6 minutes until my next appointment shows up. Our policy states that I do have the full 15 minutes to complete your service but you just need to remember that now you are inconveniencing all of my other clients. Because you were late and my books are full I will now consistently be 9 minutes behind until someone either doesn’t show up, or it’s a real quick lip wax only (something that takes me like 3 minutes to do).
It angers me sometimes that people are upset that they’re too late and we cannot service them. I had someone come in who was 11 minutes late. She yelled at the receptionist saying that “there’s traffic, the next person will be late so just let me get my services. I need this done TODAY.” She kept saying things like, “You’re just wasting time here.” Listen, if it was important you should have gotten here 11 minutes ago. I have 4 minutes until my next person, I wish I could say something like “okay well I’ll start waxing and wherever we are in 4 minutes is all you get. Hope I can make your brows even in 4 minutes.” But that is unacceptable. Just think if the shoe was on the other foot. How would you feel if you came to your appointment but I had to take you back 10 minutes late because the person before you was late? You’d probably be upset right? Okay, so then don’t do that to other people.
Also, I would like to remind you that often I am completely booked with only one single 15 minute break (or depending on the day) only one 30 minute lunch break. So if you are late, especially if you are right before my lunch break, you should know that it cuts into my break time. Because I can’t just take an extra 9 minutes because you were late. So instead of getting 30 minutes to get something to eat and consume it, I only get 20 minutes because I have someone booked right after my lunch slot. It’s particularly shitty on days when I only get 15 minutes, because then I get a 5 minute break. Thanks!
I hope that makes you feel a little like an asshole for being late. Seriously, I understand that things come up. Just call. Call and say you can’t make it. Then I’m not stuck waiting for you, I could even take a walk in and make some money. Don’t schedule an appointment with me that you “think” you can make. It’s just plain disrespectful to make an appointment and show up 1/2 way through and expect the same amount of time to be taken. Or to just not even show up.
Be kind and show up to your appointments!