Appointments.

Appointments exist for a reason.   Generally it is because you want to receive some sort of service from a particular person.  In order to grant you that, you make an appointment.  This appointment will guarantee that said person giving you a service will be available at a time that you will be so you can ensure services are rendered.  Right?

Apparently not.  I get it, life gets in the way, mistakes happen and appointments are missed because shit comes up.  It’s not a big deal.  However missing your appointment without calling to cancel it, is a dick move.  That said, being incredibly late for your appointment is also not cool.

I understand that sometimes you are late for things, but depending on what service you are receiving vs. how long your appointment slot is, it can cause problems.  Okay, for example at my waxing job, I can pretty much get anything you want waxed in 15 minutes or less (with the exception of full limbs like arms and legs or full backs)  Those I’ll need 30 minutes for.  Anything else, including half limbs, 15 minutes and we’re good to go.  SO, my books are filled up with 15 or 30 minute slots.  Our late policy is very generous (and sometimes annoying).  You have 9 courtesy minutes.  NINE.  Now, if you’re a couple of minutes late, it’s not a big deal. However if you are nine minutes late, I hate you a little bit.

Think about it.  I have 15 minutes to wax your body part.  If you are 9 minutes late, I only have 6 minutes until my next appointment shows up.  Our policy states that I do have the full 15 minutes to complete your service but you just need to remember that now you are inconveniencing all of my other clients.  Because you were late and my books are full I will now consistently be 9 minutes behind until someone either doesn’t show up, or it’s a real quick lip wax only (something that takes me like 3 minutes to do).

It angers me sometimes that people are upset that they’re too late and we cannot service them.  I had someone come in who was 11 minutes late.  She yelled at the receptionist saying that “there’s traffic, the next person will be late so just let me get my services. I need this done TODAY.”  She kept saying things like, “You’re just wasting time here.”  Listen, if it was important you should have gotten here 11 minutes ago.  I have 4 minutes until my next person, I wish I could say something like “okay well I’ll start waxing and wherever we are in 4 minutes is all you get.  Hope I can make your brows even in 4 minutes.”  But that is unacceptable.  Just think if the shoe was on the other foot.  How would you feel if you came to your appointment but I had to take you back 10 minutes late because the person before you was late?  You’d probably be upset right?  Okay, so then don’t do that to other people.

Also, I would like to remind you that often I am completely booked with only one single 15 minute break (or depending on the day) only one 30 minute lunch break.  So if you are late, especially if you are right before my lunch break, you should know that it cuts into my break time.  Because I can’t just take an extra 9 minutes because you were late. So instead of getting 30 minutes to get something to eat and consume it, I only get 20 minutes because I have someone booked right after my lunch slot.  It’s particularly shitty on days when I only get 15 minutes, because then I get a 5 minute break.  Thanks!

I hope that makes you feel a little like an asshole for being late. Seriously, I understand that things come up.  Just call.  Call and say you can’t make it.  Then I’m not stuck waiting for you, I could even take a walk in and make some money.  Don’t schedule an appointment with me that you “think” you can make.  It’s just plain disrespectful to make an appointment and show up 1/2 way through and expect the same amount of time to be taken.  Or to just not even show up.

Be kind and show up to your appointments!

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Supply and Demand.

I apologize for my absence.  I happened to catch the birdflu or whatever it is that’s going around.  It knocked me on my ass the last 5 days.  I did nothing but try to make it through work, suck down cough syrup and sleep.  It’s good to feel a bit better.  Anyway, on to the bitching.

I’ve been working retail for an incredibly long time.  Actually the amount of assholes I encounter working retail is so astounding but I’m generally not that surprised by this anymore.  People tend to get bent out of shape over the SMALLEST things.

One time a woman came in and got angry that we were out of the Urban Decay highlighter she used.  She was actually upset about it because, “You’re always out of it.”  When I explained that we could order it online and have it shipped to her free of charge she freaked out because she was “leaving for vacation later tonight!” First of all, again your poor planning is not my fault.  Why did you wait until the day you have to leave, to replenish your favorite highlighter?  I mean, I know you’re probably going to DIE without it!  I wanted to tell her that we have stores EVERYWHERE, so there was probably a store somewhere around where her destination is (even if it’s overseas) and she could probably purchase it there, but you know, I held my tongue.  She even went so far as to tell me this was the “worst day of her life.”  Wow, I really wish the worst day of my life was the day I realized that a store was sold out of my Kat Von D tattoo liner.  Sadly, there are other things that rank a bit higher on “worst day of my life” scale.  Like when one of my best friends died of cancer and when my bestie moved to another state 10 hours away.  But hey, life without highlighter is BRUTAL.

I admit, sometimes little things make me angry.  I am one of those people who thinks that most people should have a certain level of common sense and yet am sorely disappointed each time I realize that is not true.  If I have to tell you the SAME thing every fucking day and you consistently do not listen/stop said behavior… I’m going to get angry.  For example, today I just reorganized my backroom.  Everything is in alphabetical order by brand on the shelves.  It’s beautiful.  $10 says when I go in there on Monday morning it’s all fucked up.  I’ll report back on this on Tuesday.

Another hilarious encounter this afternoon.  I answered the phone, which clearly was my first mistake. A woman asks me if we have any of the Too Faced Peach Eyeshadow Palettes in stock.  Well this item has been out of stock for WEEKS so we definitely don’t.  Even toofaced.com doesn’t have any.  People are selling them on eBay for $250 – $500 (dicks)… Here’s how the conversation went down:

Lady: Hi do you have any of the Peach Palettes left?

Meesa: No, I’m sorry we have been sold out for a while now.

Lady: Well what store does have them?

Meesa: Actually they are completely sold out.  No store has them, you can’t even order one from the brand’s website store.

Lady: Okay, well when will you be getting more in?

Meesa: I don’t know.  They are in high demand so I imagine that the brand is making more of them and as soon as they have more palettes we will most likely get them in stock.

Lady: Well why didn’t you just ask for more palettes?

Meesa: Because I don’t order the makeup. It’s a production issue right now.  The brand makes X amount of palettes and distributes them to stores.  All of the stores have sold all of them so we just have to wait for new ones to be made.

Lady: I don’t understand.  How can you work at a store and not know when you will get something in stock?

Meesa:  Well ma’am, I don’t physically make the palettes so I have no idea of knowing when new ones will be ready to ship to stores.

Lady: I hate you guys. *click*

YES, that was an actual conversation I had with a woman on the phone.  You know, because in my spare time I’m sitting around pressing eyeshadows for peach palettes in my fucking bathroom.  Too Faced pays me to make the palettes, which is why I am working at a store. FUCK lady.  Also to close the conversation by saying you hate my store?  Oh, I’m sorry that you decided not to get the peach palette when everyone else was.  You’re probably mad because you wanted to buy the peach palette so you could sell it on eBay for $350 right?

At least the Peach Palette isn’t limited edition.  We will eventually get more in stock so just calm your tits okay?  When something is limited edition, they make a set amount and then there is absolutely NO replenishment once it’s gone.  It amazes me how upset people get over that stuff too.  Especially during holiday.  Well let’s see, we’ve had this set out since October and it’s December 24th and you are angry that this limited edition holiday set is sold out.  First of all, what part of limited edition do you not understand?  Second of all the person you are buying this for is clearly not of importance to you, otherwise you wouldn’t have waited until the day before Christmas to purchase them a gift.  I buy my best friend her Christmas gift as soon as it comes in (if it’s a holiday set) otherwise I’m always on the lookout for hilarious gifts for her. It doesn’t matter WHAT time of the year it is.  You know, because she means something to me.

I guess the moral of the blog post is that you need to just chill out.  Things sell out, because people buy things.  You can’t be mad that people decided to buy something before your payday, so we’re sold out.  It’s not their fault any more than it is mine for putting the product out for them to purchase.  It is incredibly unreasonable to be angry at someone else becuase YOU and YOUR SHITTY PLANNING caused you to miss a product launch date or a sale or a coupon.  Although sometimes I feel like telling unreasonable customers that I bought the whole display because I knew they would be coming in to buy one.  It’s tempting.

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Returns…and entitlement.

The mall that I work at has a specific type of shopper.  It’s in a kind of ‘rich’ neighborhood with the surrounding neighborhoods also being riddled with wealthy dickbags.

As mentioned in previous posts I hate helping people shop.  The demands and the level of entitlement that I get from these people is mind-boggling.  I’m not sure when people became this ridiculous.

I remember my first job at 16 as a cashier.  I was pretty competent so they quickly moved me to running the service desk.  I had to deal with weirdos trying to return stolen things, broken things, random things we didn’t sell.  But it wasn’t the way it is now. Back in the day if someone wanted to return something they didn’t like but used all of, I had the authority to say, “No.” If they questioned it, I would just have to call up my manager who would also say, “No.”  Oh, you used the whole bottle of toothpaste before you realized you didn’t like it?  Fuck you.

Now it’s like managers and stores are too scared to tell their asshat customers, “No.”  The problem is that if you give these fuckers an inch, eventually they’ll take a mile.  Right now if you don’t like something, we will take it back.  SURE, you go ahead and use that whole bottle of $125 serum.  Bring it back empty, tell us “it doesn’t work” (PS. no shit asshole.  You take terrible care of your skin, you can’t reverse it overnight) and we’ll just give you back your $125.  I’m not even kidding.  We definitely take back 100% used products.  It makes me sick.

The problem is that until a company sees how much money they’re losing they aren’t going to do anything about it.  For a long time we would take back returns without a receipt.  People would steal things from other stores or even other retailers that carried the same products, and bring them into our store and return them for a store credit that they would then sell on the internet.  Not a bad profit seeing you stole all the items to get that store credit money.  Yes we collected ID information but for about 4 years you could just steal stuff and return it without a receipt.  Once someone realized how much damn money we were losing they put a 3rd party in charge of collecting non receipted data and making limits (to this day I still don’t know for sure what causes them to decline, I have suspicions but it’s never been confirmed) to who and how much you can return without a receipt.  We can actually look up receipts now, so there should be NO reason that you would have to return without a receipt that isn’t really fraud (with the exception of gifts, but most people give out gift receipts, so nice try).

So we have that situation under control but unfortunately the company does not see how much money is wasted by the shit people return that we cannot sell.  Someone buys a cleanser or a mascara or whatever use it once (or use all of it, who cares!?) and decide they don’t like it so they return it and get their money back.  Oh, well thanks douche but I can’t re-sell that so now we have to damage it out and throw it away. THAT’S RIGHT: THROW. IT. AWAY.

Ever wonder what happens to all the makeup and stuff that people use once and then decide they want their money back?  I damage it out and throw it away.  Congratulations, you’re an asshole!  I send back 35 – 40 pounds of used/damaged returns every week.  Sometimes more (like during the holidays), I’m not even close to joking.

Returns are one thing but the complaints with returns are another.  I just recently had a woman call and complain that she bought a product only to get it home and find that it was (gasp) used!  I believe she is full of shit because the product comes IN a box (it’s not sealed but, c’mon, ) and if it was a tester it would not be in a box and it would have a “TESTER” sticker on it and no bar code so we wouldn’t have sold it.  Anyway okay, people are assholes, so let’s assume that some jerk opened up the box, tried it out and put the product back in.  Whatever, sorry that people are dickholes, but it happens.  What any normal person would do is bring the item back and we would exchange it.  Unfortunately we did not have this item in stock.  So we told the woman, she could bring back the product, we would return it and then we could order it online while she was here and have it shipped to her house in about 3 business days with free shipping.

Sounds great right?  OH NO.  She was super pissy when she was put on hold to have a manager find a solution for her.  Then she was complaining about the fact that she would have to drive “all the way back here” to return it and then have to wait for it to be shipped to her house (I know, the horror!).  This bitch lives 12 minutes away from the store.  TWELVE MINUTES. It is seriously 7 miles away. With gas being $20 a gallon I totally understand her frustration about driving for 12 minutes!  Anyway, I decided that it was a $30 product and I did not want to deal with this raging irrational bitch so I just told her that we were supposed to get one in our shipment that night so I would just send her a new one via the mail.

Now, like I said I’m one of those managers that generally doesn’t do that shit because, well fuck you, that’s why.  BUT, I quickly weighed the options in my head.  Doing what I did, we just lost out on $30.  No big deal.  If I hadn’t done that, my boss (bless her for seeing the best in everyone and not thinking anyone is taking advantage of the system…) would have probably gotten a complaint from this bitch.  Then, not only would my boss have given her the product for free like I did, but for the inconvenience my boss probably would have been like “here’s a $50 gift card, sorry you had to deal with that.”

That’s the other thing that kills me about this customer service shit. I think I touched on this in a previous post as well.  Other managers are so quick to throw free things and free gift cards at customers that complain.  It really irritates me because it’s like you are saying your staff is incompetent and this happens all the time and you’re so sorry so here’s free money.  It’s like a slap in the face.  You should NEVER give someone a gift card because they refused to come back and return an item like ANY OTHER NORMAL CUSTOMER.  You should never give someone free money because they feel like one of our staff “looked down on them for not being as trendy.”  I’m tired of hearing my boss say “Well, it’s the customer’s perception.”  WELL FUCK THEM.  My perception is that you’re an idiot and you’re pissing me off but I’m not smacking you in the face right now am I?  No, because my perception is not important in this situation, just like our customers “perception” of someone is never valid.  Their perception means shit because the only time they tell you about their perception of the situation is when they are angry they didn’t get their way.   Our staff are more consistent in being nice and helpful as a lot of our surveys say so why are you going to believe the one or two people trying to take advantage of your kindness when they say the nicest staff members we have were being condescending and mean?

Lastly, and I have to mention this because it happened 3 years ago and I still remember it.  People will take advantage of you.  One person sent in a complaint.  So my boss emails her.  The customer said that we were so mean and rude to her.  She bought a mascara and then left but decided she didn’t want the mascara, she got the wrong one.  She came back to the store to return it.  She claimed the staff member was mean and said she couldn’t return it because she opened it.  Well first off, that’s not our policy, so we would have absolutely returned it. So lie number 1. Well my boss apologizes for this rare behavior and asks if she can ship her a replacement mascara of her choosing for this, she asks which mascara she was supposed to pick up at the store.  The girl asks for a $60 mascara that we do not sell in store.  She told us that was the one she meant to buy, but picked up the wrong one.  BULLSHIT.  We don’t even carry that mascara in store so there is no way you accidentally picked up the wrong one.  You are full of shit. Lie number 2  The sad news is that my boss sent her a $60 gift card in the mail so she could buy it.  Even when someone is CLEARLY taking advantage of the situation by lying you reward that behavior with free money?  It’s completely absurd and I can’t believe these things actually happen.

Why is it so hard for people to be decent human beings?  Why was it so hard for that woman to drive 12 minutes to the mall to get the product she really wanted?  Why was she thinking she was being “inconvenienced?”  Were you inconvenienced to have to actually go to a mall to buy something? I know, having to drive to a retailer to purchase a product is really annoying and you should never have to do it.  You know what… Piss off.

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Makeup: Drug Store vs. Brand

I love makeup.  I am VIB Rouge at Sephora for a reason.  I like good makeup and skin care.  I don’t usually look at you tube tutorials and read reviews from beauty bloggers but there are a few makeup groups I’m a part of on Facebook.

One of the biggest things that bothers me is when people complain about the prices of brand name makeup.  Like when people make posts asking for a good [insert kind of makeup here] but have to follow it up by saying something like “drug store prices only, I refuse to pay $30 for a lipstick.”

Why is it that you refuse to pay that much for a lipstick?  Have you tried a $30 lipstick? If you try one, you’ll understand why it’s $30.  It’s like this with things other than makeup.  For instance, my $60 jeans last WAY longer than the $15 jeans I got at Target.  I have purchased multiple  $200+ handbags and I still have EVERY one of them, meanwhile the $10 bag I got at Target crapped out on me after a couple of months of light use.  What is wrong with paying a little more for better quality makeup?  The difference between a $3 elf eyeshadow primer and a $20 Too Faced eyeshadow primer is apparent just by the feel of the product.

Price for things isn’t always just because its name brand.  It often reflects the quality and longevity of the product.  For example my $300 handbag that I use EVERY day still looks just as good as the day I got it 2 years ago. I pay this much because of the quality of the product.

There are plenty of things that I refuse to spend what I think is an exorbitant amount of money on.  I also love a good deal, but I will not be a tightwad when it comes to quality. I feel like the people who bitch about the price of a good quality mascara end up spending extra money on how often they need to buy the cheap stuff.

I have seen makeup tutorials and I do believe you can create beautiful looks using drugstore makeup like covergirl and wet n’wild.  HOWEVER, it is more about how much product you have to use to get the desired effect.  Think about it this way: You purchase $15 foundation. How much do you use to get the desired coverage? How many times a day do you have to reapply it?  Because of this how long does it take you to use all of it?  For me when I would buy cover girl I would have to use two “coats” in the morning and reapply it 2x a day because it wore off. It would last me maybe 2 or 3 weeks (and that is stretching it). For fun lets say that bottle lasts me a whole month. So with that I would spend $15 a month on a bottle of foundation.  That’s about $180 a year on foundation.

With my Nars Tinted Moisturizer (and now the new skin tint which I am in LOVE with and happens to be the same price) I use a dime (maybe nickel) sized amount once a day.  I don’t have to reapply it.  Since I use so little I do not have to replace it every month.  It lasts me 3 to 4 months.  For shits, lets just say 3 months.  I spend $42 every 3 months on foundation.  That brings me to $168 a year.

So saying that you can’t afford to buy a $42 foundation is crap.  It costs me $12 less a year to buy a $40 foundation because I have to buy LESS of it.  People often freak out about the price tag of something right away but fail to realize if you spend more money up front you will not only have better results but you won’t have to use as much so you won’t have to be buying $42 foundation each month (that’s insane by the way).

The other thing I’ve never quite understood is when people post their CVS or Walgreen’s or Wal-Mart “hauls.”  Saying shit like “I got these 15 wet n wild lipsticks for $2 each!”  It’s like a hoarding competition.  So what is better: having 75 lipsticks (which, let’s be real if you have that many you are going to have some similar shades in there) for $2 each… or spending that same $150 and getting 6 or 7 quality lipstick shades?  Do you really need to have 10 different reds?  You could spend the same amount of money and get a warm red, cool red, a decent nude, a berry, a bright pink, a deep pink and then even a really cool fashion color like purple or blue or green. When you spend $2 on lipsticks, first of all the quality is not good.  Even the packaging feels cheap and plastic-y. I feel like you can definitely buy a lot more for less, but you are going to be buying the same colors, just slightly different, over and over again.

So what is the point in that?  Congratulations you have a collection of 100 lipsticks and a bunch of them are so similar that someone who doesn’t have a makeup addiction can’t tell them apart?

I get the addiction part, I really do.  I spent $200 on Kat Von D Ink Liners last year. They are $20 each and I needed all 10 colors.  I wear eyeliner every day and guess what, since I bought them last summer I have only had to replace the black (I use that one more) one time.  Remember quality, quality, quality.

Lastly, color payoff.  When thinking about big differences between cheap drugstore makeup and more expensive makeup is color payoff.  This is usually most obvious with eyeshadow.  I don’t care how cute those almay eyeshadows look, you have to use assloads of it to see anything on your eyelid.  Again, what is the point in saving $10 so that you have to use 1/2 the eyeshadow pan to have any color on your lid?

If you really are concerned about money I get it.  But can you at least start with Sephora Collection?  Sephora Collection is good quality, but since it is Sephora’s “in-house brand” it’s typically cheaper than the other brands Sephora does carry.  The quality of most of the Sephora Brand is pretty comparable to brands like Too Faced, Tarte and even Makeup Forever.  Please, save up at least $12 and buy a Sephora Collection eyeshadow.  Even better, save up $18 and get an Urban Decay Eyeshadow.  Trust me, it’s life changing!

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When shit goes wrong.

Sometimes things happen unexpectedly.  You think everything is going fine and then BAM.  All of the shit hits the fan.  Is it karma?  If so, what did I do that was so goddamn bad?

This is the 2nd time in the last 4 weeks that I’ve seriously had shit hit the fan and I’m left wondering what I’m doing with my goddamn life.  I’m too old to not know what I’m doing with my life.  I’m in my early 30’s… how the fuck did this happen?

I have two jobs.  One job pays me well, I’ve been there a while and I’m good at it.  The problem is that it’s a thankless job (always has and always will be) and it has a lot of physical labor and it’s just plain stressful.  My other job is more fun.  I make a lot of money (but it is commission based so I do need to sell things to people but it’s not pressured and the products are like actually great!) and I generally have a great time.  The downside to the fun job is that it does not offer me any sort of healthcare benefits and it’s also back breaking work.  It’s fast paced and it’s hard on the body, especially if we’re very busy.

I was SO certain that I would eventually leave the job that pays well and gives me benefits because I would be happier at the fun job that I like doing.  I had even considered leaving soon.  But tonight everything changed.

I feel like decisions were made that were wrong and now a really great co-worker is no longer a co-worker.  There is a lot of turn at my fun job, it’s true.  There are only 3 people that have any longevity at the job.  Myself and two others.  Everyone else has either quit or been let go.  It’s a hard job sometimes.  It’s a physically intense job and it’s not for everyone.  But it’s not the first time that something like this has happened.

One thing that I feel contributes to this is because it’s an all female environment.  Please, tell me when you can get a room full of women to agree on ANYTHING?  You can’t, it’s just the way it is.  I feel like everything got all screwed and all turned around and now I don’t even know what to do anymore.  It’s rough not being able to go into detail but hopefully you understand.

Things were said from MULTIPLE parties and I’m not even sure what to believe.  Because of this I am taking a hard look at what I want in life.  I like my fun job, but if these kinds of things are being said and people’s words are getting twisted, do I really want to continue to have a career there?  I was SO SO SO certain that I saw myself growing with this company but I really don’t know what the fuck is going on.

What do you do when your backup option turns into a not so great option?  Do I just throw all my eggs in the other job’s basket because of my longevity and the benefits and the fact they really do need me?  Or do I break all the eggs because I’m goddamned pissed and want to start over?

I started to look into the career I’ve always wanted.  Editing.  The problem is I don’t have an “in.”  The last time I edited anything other than a classmates paper was for my High School Yearbook (I got copy editor of the year award too bitches!)  There are plenty of Editor positions out there but they’re not just given to English Degree holders.  It’s usually people that have had internships and networked with others.  In order to get a job like this my best bet is to get a Master’s in English from a school with good internship opportunities so I can intern and network.

……..But am I too old?  Most people go to graduate school when they’re 23 or 24.  I’m 31.  Am I past my prime for this?  Is it ever really too late to go back to school?  I was always a firm believer that NO, it’s never too late.  But now that I’m so fucking old I’m questioning it.  I always thought that by the time I was in my early 30’s I’d have a stable career and maybe even a relationship or family.  Struck out on all of that.  I’m in my early 30’s, single and working 7 days a week.

Living the life right?  FUCK, why is this so hard?

This probably makes no sense.  I’ve been awake for a sold 18 hours and worked for 14 of them… I’m sure my words are riddle with spelling and/or grammatical errors and for that I apologize (mostly too myself) but I just needed to get some shit out.  I hope I figure out my path sooner rather than later.

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